Shipping Policy
Thank you for shopping at Namon! We aim to provide you with the best possible service, including a seamless shipping experience. Below you'll find our shipping policy, detailing everything you need to know about how we handle shipping:
1. Shipping Destinations:
Our shipping knows no bounds—we deliver to every corner of the globe, ensuring that no matter where you are, our products can reach you.
2. Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary, but we strive to dispatch your order as quickly as possible.
3. Shipping Methods and Carriers:
We offer several shipping options to cater to your needs. We exclusively partner with Amazon to ensure the best shipping experience. Depending on your location and the shipping method chosen at checkout, your order will be shipped via our trusted carrier, Amazon.
4. Shipping Rates:
Shipping rates vary depending on factors such as destination, package weight, and selected shipping method. You can view the shipping costs for your order during the checkout process before making payment.
5. Estimated Delivery Times:
Estimated delivery times are provided during the checkout process based on the selected shipping method and your location. While we make every effort to ensure timely delivery, please note that these are estimates and not guaranteed delivery dates. Delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier issues.
6. Order Tracking:
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
7. International Shipping:
For international orders, please note that additional customs duties, taxes, and fees may apply upon delivery. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding customs policies and import regulations.
8. Shipping Restrictions:
Certain items may be subject to shipping restrictions or regulations imposed by local authorities. If you are unsure whether we can ship a particular item to your location, please contact our customer support team for assistance before placing your order.
9. Order Changes and Cancellations:
Once an order has been placed, changes or cancellations may not be possible. If you need to make any modifications to your order, please contact us as soon as possible, and we'll do our best to accommodate your request.
10. Lost or Damaged Shipments:
In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately for assistance. We will work with the carrier to resolve the issue and ensure that you receive your order in a timely manner.
If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to help make your shopping experience with Namon as smooth as possible.